Harder & Steenbeck

The Challenge

Harder & Steenbeck needed a direct-to-consumer online shop that could scale without carrying inefficient manual processes into the new sales channel. Product discovery, customer support and order checks all needed attention.

The Approach

In collaboration with Evana Designs and Vanguard Tactics, we developed a Shopify B2C store with clear navigation and product presentation. The project also introduced AI-assisted first-line support and an automated customer blacklist check, replacing a time-consuming manual step.

The Result

The shop established a direct B2C channel and reached sales in the millions within its first year, according to the original project report. The automated blacklist check replaced a process that had previously required roughly ten hours of manual work per week.